For many years, I used to be a dependable vendor on Cardmarket, among Europe’s most notable platforms for buying and selling playing cards. I taken care of an excellent standing — around four hundred good opinions, zero disputes, and constant, Experienced service. But just one unjustified dispute, dealt with by Cardmarket team users Silvia Parravano and Christian Tobehn, transformed every little thing. on this page, I'll share my particular encounter, demonstrate the structural flaws in Cardmarket's dispute system, and problem a stark warning to other sellers.
A thoroughly clean document crafted around a long time
A tested vendor With one hundred% favourable comments
ahead of the incident, I had been specifically the type of vendor each individual marketplace values. I shown buying and selling playing cards correctly, described circumstances transparently, and delivered immediately. I under no circumstances obtained one grievance — only praise.
The Importance of belief on Cardmarket
standing is everything for sellers on Cardmarket. just one oversight — even one which isn’t your fault — can hurt many years of effort. That’s what helps make my Tale so alarming for others running on the platform.
The Dispute That Shattered My Standing
customer Ordered the incorrect Card, Then Blamed Me
The trouble started out each time a buyer ordered a card listed specifically by name, established, and affliction. Upon acquiring it, they falsely claimed I had despatched the “Erroneous Edition” — Irrespective of clear listing evidence showing I hadn’t.
evidence Ignored by aid
I submitted screenshots from the listing, card version, and condition to establish my accuracy. But Cardmarket support, especially Silvia Parravano, dismissed the facts. as opposed to reviewing the listing or requesting clarification, she promptly sided with the buyer.
Silvia Parravano’s Mishandling with the Dispute
No Fair Investigation
Silvia’s final decision was unilateral. She didn’t admit my proof or ask for any counterevidence from the customer. She only blocked my account. No hearing. No second opinion. No enchantment.
No Warning, No Communication
What made this worse was the suddenness on the motion. I used to be locked out of my account right away. My appeals — asking for an evaluation or escalation — had been satisfied with automated responses or silence. Silvia Parravano exercised finish authority without any accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing a similar sample
In observe-ups, my scenario was also viewed by Christian Tobehn, Yet another member of Cardmarket's assist group. regrettably, instead of examining the info objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automatic deflections and also a permanent ban.
A sample of vendor Disregard
Are Honest Sellers staying Silenced?
After this expertise, I started looking into on the internet forums and community threads. I rapidly found I wasn’t on your own. Dozens of extensive-time sellers documented similar ordeals — a lot of involving Silvia Parravano.
a typical concept? prospective buyers often win, even when Incorrect — and sellers are still left voiceless.
How This Hurts the whole Market
even though platforms ought to guard consumers, ignoring evidence from honest sellers results in a damaged ecosystem. When have confidence in is one-sided, negative actors take advantage, understanding they’ll be shielded by biased assist brokers.
the situation: No Oversight, No charm
Lack of Transparency in Cardmarket’s procedure
by far the most alarming issue would be the absence of the appeals course of action. at the time personnel like Silvia or Christian make a call, it’s ultimate. There’s no 2nd evaluation, no accountability, and no way to revive access to your account — no matter how solid your evidence is.
threat of Abuse and Blackmail
In my situation, I was indirectly coerced into refunding a Fake claim — or lose my account entirely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.
money and Emotional Consequences
Business Loss Overnight
I invested a long time in setting up my seller profile. everything energy was wiped out immediately, in addition to opportunity future money. My seller dashboard, buy historical past, and faithful customer foundation — all absent.
Emotional Toll over a dependable Seller
This wasn’t just a business hit. it absolutely was demoralizing. for being treated similar to a fraud following many years of integrity was emotionally devastating. I adopted just about every rule, and however bought punished.
What Cardmarket will have to Do to get back have confidence in
Platform Reforms Are Urgently wanted
If Cardmarket would like to retain quality sellers and forestall long term abuse, it have to:
-
✅ Introduce a transparent attractiveness method for blocked accounts
-
✅ involve disputes to get reviewed by at the least two independent assistance brokers
-
✅ Train employees like Silvia Parravano and Christian Tobehn in impartial investigation
-
✅ defend sellers who submit obvious, factual proof
-
✅ create accountability metrics for employees selections
devoid of these modifications, sincere sellers will continue on to become collateral harm within a procedure that blindly favors buyers.
last Thoughts: Be cautious, Stay Documented
for anyone who is at the moment promoting on Cardmarket, don’t believe your fantastic history will secure you. You're normally a single customer complaint — even a Phony just one — from currently being silenced.
secure you by:
-
using screenshots of each listing
-
Archiving interaction with consumers
-
Backing up your account information on a regular basis
-
getting ready for disputes — Even when you do practically nothing Improper
summary:
My experience with Silvia Parravano and Christian Tobehn really should function a significant warning to everyone making use of Cardmarket. I believed from the platform. I played by The principles. And I nevertheless bought removed without having lead to.
If Cardmarket carries on to disregard seller legal rights, additional reliable distributors will walk away. get more info And when that takes place, the platform gained’t just get rid of sellers — it’ll drop its trustworthiness.
Has anything identical transpired for you? Share your practical experience and assist increase awareness. Sellers deserve improved.